Return Policy
Return Policy – Louvéra Melbourne
At Louvéra Melbourne, we are committed to providing high-quality products and a pleasant shopping experience for every customer. Our return and refund policy is designed to ensure your satisfaction while maintaining fairness and clarity. Please read the following guidelines carefully before initiating a return.
100% Return Right on New Items
We offer a full return right on all new, non-sale items. Discounted or promotional items are excluded from this guarantee.
No Refunds on Sale Items
Products purchased during sale periods are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
All return shipping costs are the responsibility of the customer. Louvéra Melbourne does not cover or reimburse any return postage, customs fees, or related expenses. Please review our Terms and Conditions for more details.
Return Notification Period
Returns must be requested within 14 days of receiving the item. Requests submitted after this period cannot be accepted. Please respect this timeframe to remain eligible for a return.
Exchanges for Sale Items
Sale or discounted items cannot be exchanged. We recommend verifying your size and measurements carefully before completing your order.
100% Guarantee on Defective Products
We provide a full guarantee on all defective items. If a product has a manufacturing defect, it may be returned for a full refund or an exchange, depending on your preference.
Return Procedure
To start a return, please contact info@louvera-melbourne.com. Once your return is approved, you will receive detailed instructions to complete the process.
Return Form Requirement
Every return must include the completed return form provided during your request. Returns without this form cannot be processed.
Conclusion
At Louvéra Melbourne, we strive to handle all return and refund requests fairly and efficiently. By following our policy, you can be confident that your return will be treated with care and transparency. For any questions, please contact our customer service at info@louvera-melbourne.com.
Website: www.louvera-melbourne.com